Q1: How do you provide after-sales service?
A: We adhere to the concept of "one-time cooperation, lifelong service," providing full lifecycle technical support and guarantees. We have a professional technical team to assist clients with remote debugging.
Q2: Do you support factory visits?
A: Of course. Welcome to visit our factory. We have many clients who have visited our factory, and some have even confirmed their orders and paid deposits on-site after the visit.
Q3: How do you guarantee quality?
A: We are CE and RoHS certified, meeting international standards. We have a dedicated quality inspection department that conducts 100% functional testing (detection rate, sensitivity, response time) before shipment.
Q4: Can I get samples?
A: Yes. We support and recommend that clients start with a sample order.
Q5: What are your design capabilities like? Can you provide OEM customization services?
A: We have a professional design and graphic design team. We can provide personalized OEM customization according to different client needs.
Q6: What customization services do you offer?
A: We provide customized services for logos, patterns, sizes, materials, colors, packaging, voice, and more.
Q7: Where is your factory located?
A: Our factory is located in Linyi, Shandong, China, a core area of a major export hub in northern China, adjacent to key ports such as Qingdao Port, Rizhao Port, and Lianyungang Port.
Q8: What are the payment terms?
A: Our usual payment method is TT (Telegraphic Transfer) upfront, followed by deposit before production begins. The remaining balance is due before shipment after production is complete.